PLEASE NOTE: The clinic will be closed from Monday 15th to Friday 19th of January 2018. Please leave a message or book online.

FREQUENTLY ASKED QUESTIONS

How do I make an appointment?

The easiest and quickest way to make an appointment is to call reception on 9535 1222 during business hours. After business hours a message may be left and we will contact you as soon as possible. Occasionally we cannot get to the phone during business hours so please leave a message and we will get back to you as soon as possible.

**NEW** You can now book available appointments online by clicking on the blue BOOK NOW button on each page of the site. Make sure to choose the “Returning Patient” option when you book if you have been to the clinic anytime in the past. If you don’t see an available appointment, please call us on 9535 1222 as our receptionist Julie may still be able to find a time for you to be seen.

What do I bring?

Please bring along your referral from your doctor if you have one. You do not need a referral to be seen as a private patient but you MUST have a referral if your treatment is to be covered by DVAMedicare Chronic Disease Management Plans (formerly EPC), Workers Compensation or Motor Vehicle Insurance.

Please also bring along your insurance details including claim number if you are under Workers Compensation or Motor Vehicle Insurance. Private patients with private health insurance should bring their fund cards to use our HICAPS facilities.

Any relevant X-rays, scans or reports should be brought to your first appointment.

You may wish to wear or bring comfortable clothing that allows easy access to the relevant body part.

If you take a variety of medications, it may be useful to bring a list of these to your first appointment.

Do I need a referral?

For private patients a referral is not necessary.

If your doctor considers physiotherapy to be suitable management for injuries sustained in a motor vehicle accident, you may be permitted to claim your expenses through your chosen insurance company.

If you have a work injury your treatment may be covered by your workers compensation insurance.

For DVA, Medicare Chronic Disease Management Plans (formerly EPC), Workers Compensation or Motor Vehicle Insurance, a referral is required.

Is physiotherapy covered by Medicare?

Medicare can subsidise up to 5 allied health visits under the Chronic Disease Management plan (formerly Enhanced Primary Care plan) program, with a maximum of 5 visits per calendar year. Eligibility for this program is determined by your doctor. There may be a gap between the Medicare rebate and our charge however pensioners may have this gap waived. You can find more information here, or speak with your doctor.

Can I claim physiotherapy from my private health fund?

Full payment is due on the day of your treatment. A HICAPS system is in place for participating health funds, gap payments can be made by cash, cheque, EFTPOS and most credit cards.

Check with your health fund for details of your physiotherapy cover.

What happens if I cancel my appointment?

Appointments may be cancelled up to 4 hours prior to the scheduled time. Late cancellations or failure to attend an appointment may incur a cancellation fee of 50% of the cost of the scheduled treatment, plus GST.

What is an APA Sports Physiotherapist?

APA Titling recognises members with advanced expertise and experience in their relevant area of practice.

APA Titled physiotherapists are highly qualified physiotherapists with expert knowledge and skills in their area of practice. They undergo a rigorous selection process to ensure that they achieve and maintain exceptional standards of clinical experience and knowledge.

The APA Sports Physiotherapist Title serves as a professional mark of distinction.

What is an APA Continence and Women's Health Physiotherapist?

APA Titling recognises members with advanced expertise and experience in their relevant area of practice.

APA Titled physiotherapists are highly qualified physiotherapists with expert knowledge and skills in their area of practice. They undergo a rigorous selection process to ensure that they achieve and maintain exceptional standards of clinical experience and knowledge.

The APA Continence and Women’s Health Physiotherapist Title serves as a professional mark of distinction.

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© Anstruther Physiotherapy and Sports Injuries Clinic 2016 - 2017